At Pinkychloe, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.
- A confirmation email will be sent to you once the order is authorized and verified.
- Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
- It normally takes 3-5 business days to process your order (quality control/Picking&Sorting/Packaging...). Please note that holidays & weekends are not included.
- It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
- Due to COVID-19, we're improving our delivery process to make your packages even safer, so there may be a 5-7 days delay in processing your orders.
Usually it takes about 3-5 business days to process your order. If we fail to ship you within five working days (excluding pre-sale orders), as compensation, we are willing to offer you a 20% off coupon code for second purchase.
Shipment takes approximately 3 to 30 business days to reach destination countries.
Standard shipping : 9-20 business days
Fast Shipping : 7-9 business days
Express shipping : 3-5 business days
*Please note: Total Delivery Time = Processing Time + Shipping Time
If you haven’t received your package based on the above estimates, please contact our customer service team : firstname.lastname@example.org. (*Since we have too many emails to deal with recently, your email will be replied in 24 business hours.)